IKEA return policy
IKEA return policy
It's OK to change your mind
It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase. We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused.
* You will be required to present a valid photo ID for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.
**Mattresses purchases may be exchanged for another mattress one time within 365 days if you don’t love it.
How to return
Because sometimes you change your mind.
Return for free at any IKEA store. Just bring your merchandise, photo ID**, receipt (or online order confirmation) and the card that you made the purchase with... and leave the rest to us. *The IKEA Planning Studio location does not accept returns.
• For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup. This service is not available in all areas. Please contact us for pricing and scheduling at 1-888-434-4532.
• For smaller item returns (FedEx or UPS could pick it up) please complete the return form and send the package(s) back to your closest IKEA store location. Please be sure to include a copy of your completed Return Packing Slip and a copy of your receipt/order confirmation in the return package.
Missing, damaged or incomplete orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation. confirmation.
Fill out an online form
If you received a damaged item, you can send it back to us via parcel. Just fill out our online form. All we need is information about proof of purchase and the damage. We will contact you with a solution.
Visit our contact page to call one of our agents. We will help you find a solution.