After sale/return | Questions

For a complete overview of this topic, click here:

Can I return goods?

You can change your mind.

Part of the product was missing from the packaging or was faulty. What should I do?

If you have received a faulty or incorrect part, you can exchange it any IKEA store in Switzerland on presentation of your receipt or delivery note or collect missing parts from the Customer Service desk, provided the item is in stock. Please check the stock availability for the product to find out whether it is in stock at the IKEA store of your choice. If it isn't, we will work with you to find a solution.

How do I return an item I ordered online?

You can change your mind. Find all about it under "Return Policy" or contact our customer service.

I have a complaint: What should I do?

Contact us by phone or by using the contact form.

I am missing some fittings or screws. How can I obtain them?

We have most replacement parts and screws in stock at the IKEA store. So that we can assist you more quickly, please bring the six-digit replacement part number and the till receipt/delivery note with you. You will find the replacement part number in the assembly instructions for your product.

I have a problem with my electric appliance, What should I do?

To receive the help you need in the fastest way, contact directly our service partner. You can find more information here.

To whom should I address a complaint if I get wrong, damaged or missing goods?

Correspondence between ordered and received goods has to be checked during the handover process. Packaging status has to be verified as well.

If detecting any deviations at an external pick-up point, please contact our Customer Support Centre. Our pick-up points are run by external partners, therefore it is not possible to return or exchange goods there.

In the unlikely event you may detect a deviation once at home, please get in touch with our Customer Support Centre or visit one of our IKEA stores depending on your convenience.

How will my refund be processed?

Online refund:
When returning your item(s) or cancelling an online order, we will refund you exactly the same way as
you paid for your purchase. The refund will be made as soon as we have received your returned item(s) or after cancelling your order.

Depending on the refund method, it can take between 3 to 10 business days for the money to appear on your account.

Refund at the store:
We will refund you exactly the same way as you paid for your purchase (please ensure to bring your bank card) or via a refund card at the Customer Services desk.

Depending on the refund method, it can take between 3 to 10 business days for the money to appear on your account.