IKEA No-nonsense return policy
IKEA No-nonsense return policy
It's OK to change your mind
You have 365 days to return your purchase.
Keep your receipt safe to make returns easier.
365 days to change your mind
Too big? Too small? Too something else? If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days. You can return any product, even if you assembled it, as long as it’s in unused and in re-saleable condition. Please provide proof of purchase and, if possible, the packaging.
We will refund you by the same method as your original payment. If the returns criteria are not fully met, IKEA reserves the right to refuse a return (or exchange) or offer a refund card only. Government photo ID may be required.
Love it or exchange it (your new mattress in 365 days)
It takes time for you and your new mattress to get used to each other. That's why we give you 365 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year warranty.
365 days to change your mind terms and conditions
It's important to us that you're happy with your IKEA purchase. If you're not completely satisfied you can return it within 365 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met. Government issued photo ID may be required.You can return new and unused product(s) within 365 days of making your purchase.
We will refund the price you paid for the product and credit the refund you are due to the original method of payment. However, please note that we inspect the item and if the product has been used or handled in a way which has diminished its value, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.
Love it or exchange it terms and conditions
It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and simply exchange it for another.
You may exchange your mattress once within 365 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
Please note that initially, your new mattress can seem a bit too firm. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.
The “Love it or Exchange it” return policy is valid on all new mattresses but does not apply to bed bases, bed slats and mattress pads.
The terms & conditions of our 25 year warranty and the care instructions can be found in our warranty brochures.